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A refurbished product is a pre-owned item that has been fixed, tested, and restored to like-new condition by the manufacturer or a certified refurbishment provider. It's then sold at a discounted price.

A scratch and dent product is an appliance with slight cosmetic imperfections like scratches, dents or blemishes on its outer surface. Despite these minor flaws, the products work perfectly and are sold at a reducted price.